To convey expectations, requires the ability to state what you mean, follow-through with written memos or directives, re-define if there is an ambiguity, and set a new standard. There are times when a situation seems so clear cut that we fail to communicate our expectations, because in our mind, it is obvious.
You can become skilled at Defining Expectations if you are someone who:
- Sends an agenda to meeting participants to ensure they know what is to be addressed.
- If you receive feedback that necessitates a change in the agenda, inform those involved as soon as possible.
- Set a goal that clearly defines for you and your staff what you expect to accomplish at the meeting.
- Devise an action plan to solicit feedback.
- Use meetings as a place for the give and take of ideas.
- Be certain you are clear on the purpose of the meeting.
- Determine what it is you want to know, learn, or accomplish by attending the meeting.
- Prepare a list of questions that will help you focus on the meeting.
- Value your own ideas and thoughts sufficiently to present them to the team.
- Delegate to others the responsibility for keeping a project on tract.
- If project is running behind schedule, inform the client and offer assurances that the situation is being remedied.
- Always keep time to evaluate what is expected in advance.
- Keep abreast of your deadlines.
- Remind yourself of the steps to a project and review them frequently.
- Meet with other team members to determine ways to keep a project on tract.
- Review product quality so clients receive what is expected.
- If a deadline is slipping because of lack of client feedback, document and take immediate steps to remedy the situation.
- Remains aware of the accomplishments of those on your team.
- Gets in the habit of sending e-mails or making a phone call to say “Thank you,” or “Congratulations.”
- Is specific, not effusive, in your praise. · Points out exactly what it was that he or she accomplished and what aspect of that accomplishment most impressed you.
- Uses examples with your staff of other team members who have made significant strides in their work.
- Is careful when praising one member that the same member is not always singled out.
- Shows appreciation by recognizing when a team member does a good job and indicates this specifically.
- Encourages peers to go the extra mile and do so yourself.
- Relies on others to compliment you, but make sure your good deed does not go unnoticed.
Adapted by Ferol our MBA on Campus, Copyright 2007 Watson