Feedback can come through surveys, through meetings, through one on one discussion. To receive valid feedback, it is important to develop a climate of trust. This facilitates open and honest responses.
A person skilled at Feedback is one who:
- Develops a climate of trust.
- Meets on a one-to-one basis.
- Is direct and not judgmental.
- Is timely and specific with feedback.
- Provides verifiable examples on where a person excels and where he/she can improve.
- Is generous with praise when praise is appropriate.
- Tempers negative comments with constructive recognition of strengths.
- Allows the person receiving feedback to respond.
- Identifies strengths in others.
- Offers suggestions for improvement
- Initiates objective review process.
- Is willing to seek feedback from others.
- Explains evaluations regarding stated goals.
- Determines steps needed for improvements.
- Suggests alternative approaches.
- Is clear about expectations.
- Congratulates those who excel.
- Points out areas where improvement is needed.
- Provides check-points for monitoring a plan for improvement.
- Encourages team feedback.
Adapted by Ferol our MBA on Campus from article by Rita Watson, Copyright 2007 Watson